If you are not completely satisfied with any of the items you received please notify us immediately quoting your order reference number (this will have been emailed to you at time of order) to be issued with a returns number. Goods must be received in original condition and packaging, with all components intact. Refunds will be given up to 7 days after your order has been placed or 7 days after the order has been received by you (whichever is longest). All refunds will be credited to the payment card or paypal account used to make the order. Please note that Party Bag Goodies Ltd will not cover the cost of returning items unless they are faulty, damaged or wrongly supplied and refunds will be issued upon delivery of returned items.